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May 1, 2024

Motivating Team Members to Perform, Achieve Their Goals, and Wow Clients

A Q&A with Operations Supervisor Alejandro Jimenez about Motivating Employees for Great Performance

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April 17, 2024

The Human-AI Balance Needed for Great CX

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March 28, 2024

Deploying AI for CX – Clearing the Fog

Discusses how to approach using AI for better CX

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February 23, 2024

Creating Outstanding White Glove Customer Interactions

Explaining White Glove Customer Service and Suggesting How to Institutionalize It

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February 21, 2024

Matching CX Operations to What Clients Really Want

Director of Operations Ryan Bartholomew shares Altiam CX's operational advantages and what he has learned about clients looking for a different approach to CX.

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February 9, 2024

Why is Altia Smart City Such a Good Place to Do Business?

Presenting multiple reasons Altia Smart City is a superior choice for CX and BPO operations.

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February 2, 2024

Nurturing Talent and Innovation: Operations at Altiam CX

Director of Operations Wilber Ayala discusses Altiam CX's focus on nurturing employees and continual innovation.

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January 30, 2024

How Is AI Changing CX?

Learn how the CX industry is turning towards AI with some significant goals in mind

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December 29, 2023

Recruiting and Nurturing Top Nearshore Talent

Altiam CX's nearshore recruiting strategy and commitment to fostering a diverse and inclusive workforce.

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December 12, 2023

Five Ways That CX for Startups Is Different

Understand the unique CX needs of many emerging startups and what these companies need to look for in a BPO partner

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December 5, 2023

Quality Communication Is Key to Great Client Relationships

Discussing client communication as a tool for CX success with Marcela Rodriguez, Altiam CX Director of Client Success

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November 28, 2023

Tailoring Outsourced CX for Fast-Growth Tech

Nearshore Outsourcing with Greater Flexibility Makes Much More Sense for Fast-Growth Tech Companies

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November 21, 2023

Nearshore Business Outsourcing Has Significant Advantages Over Offshore Options

This blog post lists eight clear advantages of nearshore outsourcing over offshore outsourcing.

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October 31, 2023

Altiam CX Announces New Brand & Launch of New Website

Altiam CX Announces New Brand & Launch Of New Website

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