Nearshore advantages make world-class quality affordable.

It’s time to rethink the financial impact of traditional outsourcing relationships. Domestic hiring challenges, especially increasing talent shortages, put critical business objectives in jeopardy.

The Savings Edge

Altiam CX nearshore support solutions deliver upwards of 40% cost savings through high performance, low attrition.

Culture Coaching

Forget about your brand getting lost in the shuffle. Altiam CX agents are trained and coached to represent your company’s culture, voice and tone.

Dedication to Your Success

Count on our Client Success team to bring attentive, innovative guidance and a continuous pursuit of greater outcomes for your business.

Let Altiam CX fill the gaps in your business to keep you moving onward and upward.

Nearshore Cost Advantage
Scalable Small-Team Solutions
Seamless Language & Cultural Alignment

Loyalty-Driving CX & Talent for Every Industry

Altiam CX is uniquely positioned to deliver loyalty-inspiring customer experiences and skilled talent solutions for businesses across all industry verticals, including automotive, retail, digital commerce, legal, and technology.

FAQs - Small to Medium Business

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What are the characteristics of a small to medium business?

Small to medium sized businesses have more understanding about their needs for effective CX than smaller companies, giving priority to quality, performance, and the talent involved in every customer interaction. They have similar needs to those of larger, more established brands but often cannot make the same commitment in terms of team size. Altiam CX offers small to medium businesses the opportunity to provide world-class support to customers.

What are some of the CX needs of a small-to-medium business?

Small to medium sized businesses need more customized services from a CX partner. Optimizing every engagement is standard practice for Altiam CX.

How can Altiam CX meet these needs?

Altiam CX has a steady supply of high-quality bilingual talent available from two universities located within the Altia Smart City campus. Unlike many outsourced CX operations, our agents are extremely culturally aligned, so that customers experience no cultural disconnect.

What is different about Altiam CX’s services for small to medium businesses?

We have the ability to adapt with a client company as it continually figures out the size of its outsourced CX team and what roles and positions are optimal to add.

What are the advantages of Altiam CX’s nearshore CX for small to medium business?

We offer our clients exceptional talent, which often translates into a more productive CX workforce.

How do we get started?

Complete this contact form to begin your nearshore CX journey.


faster launch


lower agent attrition


operational cost savings

* vs. 2023 U.S. outsourcing averages

Let’s take your business to the next level.

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