Fast-growing retailer partners with Altiam CX to elevate chat support

Digital retail client emerged from startup to fan favorite in less than five years. The rapid ascension, owed largely to an all-in commitment to customer delight, presented a challenge when contact volumes grew beyond the company's internal customer experience capacity. The client needed a CX partner that deeply understood the unique needs of a young brand and could extend its signature kindness to customers.

This retail star chose Altiam CX to take on 100% of its customer chat interactions. Each Altiam CX representative was trained as a client product expert dedicated to making every interaction easy for the customer.