Fast-growing retailer partners with Altiam CX to elevate chat support


Digital retailer SwagUp emerged from startup to fan favorite in less than five years. The rapid ascension, owed largely to an all-in commitment to customer delight, presented a challenge when contact volumes grew beyond the company's internal customer experience capacity. SwagUp needed a CX partner that deeply understood the unique needs of a young brand and could extend its signature kindness to customers.


SwagUp chose Altiam CX to take on 100% of its customer chat interactions. Each Altiam CX representative was trained as a SwagUp product expert dedicated to making every interaction easy for the customer.



faster chat resolution time


increase in average quality performance vs. internal benchmark


average quality performance achieved based on CSAT

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