When digital application platform Appex acquired a new fitness app, the company needed to establish new tech support processes and security practices quickly to ensure a seamless support experience.
Already a client using Altiam CX for nearshore research and lead generation teams, Appex trusted us to augment its internal tech support operation. Altiam CX helped facilitate a smooth transition for users experiencing a new tech support model. As part of the engagement, we developed front-line tech support training for Appex aimed at improving productivity, reducing call drivers, and preventing revenue losses. We also implemented a fraud prevention solution that equips representatives to detect and flag fraud attempts.