Software Platform migrates tech support to Altiam CX, improving productivity by 89%


When digital application platform Appex acquired a new fitness app, the company needed to establish new tech support processes and security practices quickly to ensure a seamless support experience.


Already a client using Altiam CX for nearshore research and lead generation teams, Appex trusted us to augment its internal tech support operation. Altiam CX helped facilitate a smooth transition for users experiencing a new tech support model. As part of the engagement, we developed front-line tech support training for Appex aimed at improving productivity, reducing call drivers, and preventing revenue losses. We also implemented a fraud prevention solution that equips representatives to detect and flag fraud attempts.



reduction of cancellations


increase in productivity


reduction of refund cases


decrease in escalations

Let’s take your business to the next level