Scaling customer experience (CX) operations while maintaining quality and speed can be a challenge. That is where Altiam CX comes in, empowering fast-growth tech companies to scale seamlessly through tailored nearshore solutions and flexible team extension models.
We sat down with Bernie Lillis, Senior Vice President of Sales at Altiam CX, to explore why the company’s model is resonating with growing tech brands across industries and how its speed, flexibility, and culture are setting a new standard in nearshore CX delivery.
What defines a fast-growth tech company today?
“Fast-growth tech is not limited to Silicon Valley startups anymore,” Bernie explains. “With AI and automation transforming every industry, from retail and banking to insurance, any company leveraging technology to make customer interactions smarter, faster, and more seamless qualifies as a fast-growth tech company.”
Why Altiam CX is built for these companies
What sets Altiam CX apart is its combination of agility and deep BPO expertise.
“Our leadership team brings together experience in both venture capital and business process outsourcing,” Bernie says. “That combination helps us understand what it takes to grow fast while still delivering the structure, scalability, and operational excellence that fuel long-term success.”
This perspective allows Altiam CX to meet clients where they are, whether they need to scale a CX program quickly, launch a new support function, or extend an existing team with skilled nearshore talent.
The Altiam CX advantage: Speed, flexibility, and simplicity
One of the biggest differentiators is how easy it is to get started.
“Unlike larger providers, we do not believe in long contracts or heavy startup fees,” Bernie shares. “We work month-to-month with low barriers to entry, and we are just a short flight away from the continental United States.”
From onboarding to launch, Altiam CX delivers speed without compromising quality. “We can get a program up and running in under two weeks,” Bernie says. “We collaborate closely with our partners to define recruiting strategies, operational processes, and more, doing whatever it takes to get things moving quickly.”
Solving complex challenges with integrated expertise
Altiam CX does not just handle customer support. It helps businesses optimize multiple areas of their operations.
“Our teams support everything from customer experience and technical support to accounting, collections, sales, and lead generation,” Bernie notes. “For many of our clients, we are solving multiple challenges at once and helping them deliver better experiences, faster.”
Culture: The secret to Altiam CX’s success
Behind every successful engagement is a culture that drives excellence.
“Our people are our biggest differentiator,” Bernie emphasizes. “We are based in Altia Smart City, a dynamic ecosystem in San Pedro Sula that includes universities, healthcare, retail, and a thriving tech community. That environment fosters collaboration, learning, and a deep commitment to client success.”
This culture of connection and performance means that Altiam CX teams do not just deliver. They become an extension of your brand, embodying your values and customer promise.
Ready to scale smarter?
At Altiam CX, we help fast-growth companies eliminate barriers to expansion by sourcing skilled, motivated professionals who can power your CX, back-office, and operational needs, all from a nearshore hub designed for speed and scalability.
Let’s talk about how we can build your next high-performing team.
Contact us today to learn how Altiam CX can help you grow faster with flexibility, quality, and confidence.
