Scale Client Intake & Legal Support with Nearshore CX Teams
Scale your firm’s capacity with elite, nearshore CX experts who handle your intake, scheduling, and client support—at up to 70% less than the cost of in-house staff.
Legal operations, beyond answering the phone
We act as a seamless extension of your firm. Our legal-specialized CX teams are trained to handle sensitive inquiries with empathy, urgency, and precision.
Client-facing legal support handled with care, consistency, and precision.
Legal Intake & Inquiry Handling
Capture and qualify new client inquiries with professionalism and accuracy.
Client Follow-Ups & Case Communication
Handle follow-ups and client communication without adding strain to your internal team.
Appointment Scheduling & Coordination
Manage scheduling and reminders to reduce no-shows and administrative overhead.
Ongoing Client Support
Provide reliable communication throughout the case lifecycle.
Managed Legal Team Extension
Extend your firm with bilingual intake specialists, legal assistants, and support staff integrated into your tools and workflows.
Back-Office Legal Support
Administrative assistance, document processing, CRM updates, lead qualification, and case coordination handled efficiently and securely.
Legal operations, beyond answering the phone
We act as a seamless extension of your firm. Our legal-specialized CX teams are trained to handle sensitive inquiries with empathy, urgency, and precision.
Designed to meet legal industry standards
We bring deep experience in legal operations and client engagement - delivering compliant support with compassion.
Confidential & Professional Interactions
Fast Onboarding for Growing Firms
Cost-Effective Nearshore Model
100% BilingualClient Coverage
Trusted partner for legal practices looking to handle client support and customer experience with care.
FAQs
We understand the importance of transitioning client support. We’ve answered the most common questions from our legal practice partners below.
Can your team handle sensitive and confidential client information?
Yes. Confidentiality is a top priority. Our CX professionals are trained to handle sensitive client interactions with discretion and professionalism, following strict internal protocols and secure workflows aligned to your firm’s requirements.
What types of legal firms do you support?
We support a wide range of legal practices, including personal injury, immigration, family law, corporate law, and legal service providers. Our teams are trained to adapt to your firm’s processes, tone, and client expectations.
What legal support tasks can your nearshore team manage?
Our teams support client intake, inbound and outbound calls, appointment scheduling, case follow-ups, lead qualification, CRM updates, and administrative back-office tasks — allowing your attorneys and staff to focus on higher-value work.
How quickly can we get started?
Most legal teams are onboarded and operational within a few weeks. Timelines depend on role complexity, required training, and integration with your systems, but our onboarding process is designed for speed and efficiency.
Will your team sound like part of our firm?
Absolutely. Our bilingual agents are trained in legal communication, cultural alignment, and your firm’s specific scripts and workflows — ensuring a professional, seamless experience for your clients.
Let’s take your business to the next level.
At the heart of Altiam CX is a commitment to authentic human connection. The agents we hire exemplify attentive, customer-first engagement.
