Scale Your Healthcare Operations with Managed Customer Support
Stop losing patients to long hold times and fragmented communication. We provide 24/7, customer experience teams that integrate seamlessly with your EHR.
We go beyond basic support
Our teams are trained in the nuances of metabolic health, pharmacy coordination, and medical SOPs to provide a seamless extension of your clinical brand.
Human-Centered Patient Interactions
Healthcare is personal. Our agents are trained in empathy-led communication for sensitive areas like weight loss, sexual health, and mental wellness. We manage complex inquiries—from lab result interpretations to dose application guidance—ensuring patients feel heard and supported throughout their treatment journey.
Nearshore Advantage
Achieve significant cost-efficiency without sacrificing quality. Our nearshore model provides access to a highly educated, medically-literate talent pool that shares your time zone.
Flexible Support Options
Healthcare demand isn’t static. Whether you are launching a new branded GLP-1 therapy or managing a seasonal surge in dermatology inquiries, our staffing models scale with you.
Operations Built for Healthcare Teams
We bring deep experience in healthcare operations and patient engagement, delivering compliance and compassionate support.
Areas of Product Experience
Patient Support & SOP Management
Broader Healthcare Experience
Customer Experience & Patient Support Channels
Trusted partner for healthcare companies looking to handle patient support and customer experience with care.
FAQs
We understand the importance of transitioning patient support. We’ve answered the most common questions from our healthcare partners below.
Are your support teams HIPAA-compliant?
Yes. Our healthcare CX teams are trained on HIPAA requirements and follow strict data privacy, security, and access control protocols. We work closely with our clients to align with their compliance standards and internal policies to ensure patient information is handled responsibly and securely.
Can you integrate with our existing EHR and pharmacy networks?
Our teams are trained to work within client-approved systems and workflows, including EHR platforms, CRM tools, and pharmacy support environments. We adapt to your technology stack and processes to ensure seamless collaboration and minimal disruption to your operations
How does the "Nearshore" model save us money without losing quality?
Nearshoring provides access to highly skilled, bilingual talent at a lower operational cost while maintaining time-zone alignment, cultural affinity, and real-time collaboration. This allows healthcare organizations to reduce overhead without sacrificing service quality or patient experience
What is the typical "Go-Live" timeline for a new healthcare project?
Most healthcare CX teams can be onboarded and go live within a few weeks. The timeline depends on role complexity, training requirements, and system access, but our onboarding approach is designed to be efficient, structured, and compliant.
How do you train agents on complex therapies?
We collaborate closely with our clients to deliver role-specific training, including product knowledge, therapy overviews, scripts, and escalation procedures. Our training programs ensure agents communicate clearly, empathetically, and accurately within approved guidelines.
Let’s take your business to the next level.
At the heart of Altiam CX is a commitment to authentic human connection. The agents we hire exemplify attentive, customer-first engagement.
