FACT SHEET

Nearshore customer experience and managed team solutions that free up fast-growing companies to focus on their core business.

EXCEPTIONAL TALENT

We bring unmatched capability to recruit and retain top-tier talent for virtually any customer experience or specialist role.

STRONG FOUNDATION

Our parent, Altiam Global, is a for-profit business incubator. Its leaders have deep experience, both with nurturing startups and running BPO industry giants. We have all the nearshore resources necessary to launch new client operations quickly, fulfill a wide range of support function types, and pivot to meet changing startup needs.

BEYOND TYPICAL  OUTSOURCING

Our analytic, highly collaborative approach multiplies client successes and continuously achieves better outcomes.

Customer experience and Beyond

Experienced talent to keep every function of your business moving forward:

customer experience

social media

sales

administrative support

lead generation

digital marketing

technical support

collections

data entry

back office solutions

REAL RESULTS

INNOVATION-DRIVEN OUTCOMES ACHIEVED OUR CLIENTS

89% increase in productivity

60% debt recovery achieved per account

60% faster chat resolution

300% growth in influencer interactions

100% invoicing accuracy

126% of target reached for segment clicks

63% higher debt recovery achieved than in-house operation

78% open rate vs. 40-50% target

ALTIA SMART CITY ADVANTAGES

We operate in state-of-the-art, clean-energy powered offices with world-class infrastructure, full power backup, and comprehensive security.

INNOVATIVE SOLUTION DEsign

Our inventive approach to staffing resources optimizes initial cost and revenue impact expectations, then exceeds them.

RIGOROUS RECRUITMENT

We hire to a higher standard, sourcing experienced professionals educated in the client's field of business.

FAST LAUNCH

Our experienced operators successfully staff and launch most solutions in just two weeks.

FLEXIBLE TERMS

Any engagement can be canceled or changed with 30 days' notice, aligned with the flexibility needed to accommodate the changing circumstances inherent to the startup market.

HOW WE WORK

High quality remote talent that integrates fully into your daily operations:

Seamless collaboration ensures complete alignment.

Every aspect of staffing and quality fully managed.

State-of-the-art workspace sets the stage for great performance.

Seamless collaboration ensures complete alignment.

READY TO SOAR?

Get in touch.
info@altiamcx.com

THE NEARSHORE ADVANTAGE  LEADER

Honduras
Mexico

We operate in business-friendly, politically stable Latin American educational hub cities with diverse available talent, advanced English proficiency, and strong U.S. cultural familiarity.

VERTICAL EXPERTISE

Emerging Tech

Consumer

Services

Healthcare

Automotive

BFSI

Education

Legal

Retail

Information Technology

Insurance

Utilities

Compliance

HIPAA

PCI-DSS

World-Class EXPERIENCES START WITH PEOPLE

Outsized efficiencies and operational savings never come at the expense of our people. Altiam CX rewards top talent with competitive compensation packages and the type of employee experience they deserve:

Free onsite medical, mental health, and nutritional care.

Our convenient campus location includes entertainment, shopping, and higher education opportunities.

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