FACT SHEET
Nearshore customer experience and managed team solutions that free up fast-growing companies to focus on their core business.
EXCEPTIONAL TALENT
We bring unmatched capability to recruit and retain top-tier talent for virtually any customer experience or specialist role.
STRONG FOUNDATION
Our parent, Altiam Global, is a for-profit business incubator. Its leaders have deep experience, both with nurturing startups and running BPO industry giants. We have all the nearshore resources necessary to launch new client operations quickly, fulfill a wide range of support function types, and pivot to meet changing startup needs.
BEYOND TYPICAL OUTSOURCING
Our analytic, highly collaborative approach multiplies client successes and continuously achieves better outcomes.
Customer experience and Beyond
Experienced talent to keep every function of your business moving forward:
customer experience
social media
sales
administrative support
lead generation
digital marketing
technical support
collections
data entry
back office solutions
REAL RESULTS
INNOVATION-DRIVEN OUTCOMES ACHIEVED OUR CLIENTS
89% increase in productivity
60% debt recovery achieved per account
60% faster chat resolution
300% growth in influencer interactions
100% invoicing accuracy
126% of target reached for segment clicks
63% higher debt recovery achieved than in-house operation
78% open rate vs. 40-50% target
ALTIA SMART CITY ADVANTAGES
We operate in state-of-the-art, clean-energy powered offices with world-class infrastructure, full power backup, and comprehensive security.
INNOVATIVE SOLUTION DEsign
Our inventive approach to staffing resources optimizes initial cost and revenue impact expectations, then exceeds them.
RIGOROUS RECRUITMENT
We hire to a higher standard, sourcing experienced professionals educated in the client's field of business.
FAST LAUNCH
Our experienced operators successfully staff and launch most solutions in just two weeks.
FLEXIBLE TERMS
Any engagement can be canceled or changed with 30 days' notice, aligned with the flexibility needed to accommodate the changing circumstances inherent to the startup market.
HOW WE WORK
High quality remote talent that integrates fully into your daily operations:
Seamless collaboration ensures complete alignment.
Every aspect of staffing and quality fully managed.
State-of-the-art workspace sets the stage for great performance.
Seamless collaboration ensures complete alignment.
THE NEARSHORE ADVANTAGE LEADER
We operate in business-friendly, politically stable Latin American educational hub cities with diverse available talent, advanced English proficiency, and strong U.S. cultural familiarity.
VERTICAL EXPERTISE
Emerging Tech
Consumer
Services
Healthcare
Automotive
BFSI
Education
Legal
Retail
Information Technology
Insurance
Utilities
Compliance
HIPAA
PCI-DSS
World-Class EXPERIENCES START WITH PEOPLE
Outsized efficiencies and operational savings never come at the expense of our people. Altiam CX rewards top talent with competitive compensation packages and the type of employee experience they deserve:
Free onsite medical, mental health, and nutritional care.
Our convenient campus location includes entertainment, shopping, and higher education opportunities.
